Shipping Information

WE CURRENTLY SHIP TO THE UK MAINLAND ONLY!!
Our shipments are sent via DPD Local and Royal Mail (Tracked).
We aim to ship all orders next business day after you have placed your order. Most packages arrive within 24 hours after shipping, however this is not a guaranteed service by Royal Mail so we recommend you allow up to 48 hours to receive your package. This service is available when your cart contains small chilled and/or ambient products and the total weight is less than 2kg.
 
For PERISHABLE products, once you have decided to purchase either of these items then it would be wise to choose a 24Hour shipping service at checkout.

Perishable (CHILLED) Products include:
  • Plant Based Proteins
  • Cashew Coconut Cheese Spread
  • Scotch Bonnet Cheddar Cheese
  • Vegan Pancetta
  • CHILLED Caribbean Patties
  • CHILLED Loaded Pizzas
  • Trinidadian Doubles Kit
Once you have decided to purchase PIZZAS, PATTIES OR DOUBLES KITS, DPD 24 Hour (TRACKED) will automatically be selected at checkout.

    PLEASE NOTE: All orders should be placed by 9am on Monday to be shipped out on Tuesday, arriving on Wednesdays. We will also be shipping on Thursdays so all orders should be placed by 12pm on Wednesdays in order to be shipped out on Thursday to arrive on Friday. If you have any questions please feel free to contact us at hello@islandlovegourmet.com.

     

    SHIPPING TERMS

    Please Note: When creating an order, any orders containing any perishable products, you must select a 24 hour TRACKED shipping service at checkout.
    • All orders containing perishable items are sent via DPD Local (Next Day) and Royal Mail 24 (Tracked) service to ensure they are delivered as soon as possible.
    • All orders over 2KG (2000g) are shipped via DPD (Tracked) Next Day UK Delivery.

     

    SHIPPING COST

    The appropriate shipping costs are calculated during checkout based on the weight and dimensions of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

     

    NO MINIMUM ORDER!!

    Order Value  Postage Rate

    Orders under 1KG (1000g) 24 HOUR TRACKED

    £5.46

    Orders under 2KG (2000g) 24 HOUR TRACKED

    £7.80

    Orders over 2KG (2000g) 24 HOUR TRACKED £9.50

     

     TERMS & CONDITIONS FOR (PERISHABLE) ITEMS

    All of our chilled products are perishable items. Please bear in mind that when you make a purchase from us you agree to the following: 

    • You must ensure someone is available to receive your package within 24 hours.
    • If you cannot be home, please request the courier to deliver to your neighbour. If you use this option, it must be done as soon as you receive the very first message from the courier. If you change your mind on delivery date, make sure call us on 07810661991 by 1 PM (Wednesday) to postpone your order. Remember that after your order is dispatched, your package must be delivered within 24 hours.
    • Once you receive your package, take out the chilled products and place them in the fridge immediately.
    • If you change the delivery date, address or any information that might delay your parcel, we are no longer liable, and we will not be able to process any refund or exchanges  
    • Any discrepancy, signs of deterioration, damage or anything unusual with the products must be reported within 24 hours from delivery (Pictures must be provided)  
    • You agree that even though all parcels with chilled items are sent on a 24 hours delivery service, there are some circumstances beyond our power where the parcel cannot be delivered on time, some examples are: Weather Conditions, Traffic, Road works, Christmas period, Van Failures.
    • If the parcel is in transit for more than 24 hours, the products will be safe even when the temperature is not below 8 degrees.
    • If you authorize our couriers to leave your parcel in a safe place, we accept no responsibility if it goes missing, please collect your parcel as soon as possible.

     

    Please ensure you check your shipping address as unfortunately we cannot be held responsible for any delays due to the incorrect address being given.